Unfortunately, we are unable to send you any brochures /catalogues, as there are so many brochures and catalogues from different suppliers to choose from and too may requests to send out. However, you can browse through the PDF catalogues on the Brands section at your leisure.
Items bought from our website do not include light bulbs unless stated in the product description.
All our prices include VAT at 20%.
Goods are normally despatched within 3-5 working days of receipt of your order. If for any reason the goods you have ordered are out of stock a member of our staff will contact, you with revised delivery details as soon as is possible. Where the delivery address is the same as the registered card address, items will be despatched immediately. However, where the delivery address differs from the registered card address, items will be despatched once funds have cleared. This could take up to 3-7 days.
If you lose your order number/ confirmation, please login to your account if you created one, send us an email, or call us to resolve the problem.
In some cases, we may be able to offer additional discounts, this depends on how many items / what item(s) your ordering. Please contact us to discuss either by email or phone.
Our parcels are sent to you by DPD Local. The driver will deliver your item(s) to your door. Your order should arrive the next working day after the despatch email has been sent by us. If there is a delay with delivery, we will contact you to advise you why there is a delay. Unfortunately, we are unable to arrange an exact time for your delivery.
We recommend that you use a qualified electrician to assemble your fittings and wait until you have received all your Item(s) and you are satisfied with your order. We hope that you will receive your Item(s) in perfect condition, however because some item(s) are delicate and fragile occasionally breakages and damages can occur in transit.
You need to check your order within 48 hours of receiving your item(s) and contact us immediately should there be a problem or if the item(s) is/are faulty. We will then arrange to send out a replacement as soon as possible. To return your item(s) you need to contact us immediately and we will arrange for the Item(s) to be returned to us. If it is faulty and you do not wish to have a replacement or we are unable to provide you with a replacement, we will refund you your purchase costs and the costs for returning the items too. However, you may need to pay the initial costs for returning the item(s), but we will arrange to reimburse any reasonable costs. Proof of posting will be required. Return address Please return to SND Electrical (Manchester) Ltd Our address is SND Electrical (Manchester) Ltd 267 Bury New Road Salford Manchester M8 8DY
You should check your order within 48 hours of delivery. If there is something missing, you should contact us immediately and we will arrange to replace it.
You can pay by all major and credit and debit cards, we can also take payments through PayPal and we now offer a pay later scheme through Klarna whereby you can spread the payments. If you would prefer to pay by other means e.g. bank transfer or cash in store, please contact us to see what we can do.
All are fittings come with a minimum 12-month guarantee. Unfortunately, light bulbs/ Lamps are not guaranteed, as some light switches or dimmers can cause early lamp failure and a power surge or a spike in the electricity supply can cause the bulbs/ lamps to blow. Please note that many outside lights cannot be guaranteed if installed within 7 miles of the coast. Any light bulbs /lamps that are damaged on arrival however will be replaced free of charge.
SND is secure site. When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Our System is Fully P.C.I Compliant. Regarding your credit or debit card details, SND has teamed up with leading UK payment processors Secure pay with Barclays, and PayPal. Please look at our Security Statement for more details. We hope you feel reassured that we are a genuine internet retailer, please feel free to visit us in store.